Management Fix: Process Indicators Definition

Eduardo Espinheira
2 min readJun 8, 2019


A MngtFix is an actionable solution for a problem with pros and cons to be evaluated by a human manager. Every other week we share a little bit of our knowledge base on social media and our newsletter. This week’s MngtFix is…

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This week’s “Process Indicators Definition” could be a controversial one.
By definition, a performance indicator or key performance indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products, and other initiatives) in which it engages.
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The controversy comes from the act of defining indicators to understand what is going on. Indicators are never perfect, they are a fragment, an expression of reality. Every indicator promotes a group of behaviors. Assure you define first the behavior and only then the indicators to leverage them.

Known Associates

This MngtFix has been mentioned in relation to a number of MngtBugs such as…
“Lack of Focus”,
“Lack of Accountability”,
“Lack of Process Goals and Metrics”,
“Unrealistic Goals”,
“Lack of a Result Indicators”,
and of course “Lack of Process Indicators”!

Call to action

What about you? What do you want more or less of on medium post?
Do you have other suggestions?

I would love to know more about your feedback and stories so that we can learn, share and grow together!

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Have a nice week and remember…
Human Managers should strive to be humans while managing and be managed as humans!



Eduardo Espinheira

Eduardo Espinheira is a Consultant, Facilitator, Manager, Public Speaker, Creator of the Management Bugs&Fixes and the Machiavellian PM Stories