Management Fix: Communication Training

Here is your weekly dose of Human Management with some more food for thought to leverage your growth.
Since we believe the Management Fixes are common and typical, every description is created and adapted from articles, blog posts and definitions from other sources and authors.
This week’s MngtFix is

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Description

This week’s “Communication Training” should be a regularly applied solution.

By definition, communication training is a session aimed at developing the necessary skills for communication. Effective communication is vital for success in various situations. Individuals undergo communications training to develop and improve communication skills related to various roles in organizations. (Extracted and adapted from https://en.wikipedia.org/wiki/Communications_training)

Communication skills allow you to understand and be understood by others. These can include but are not limited to effectively communicating ideas to others, actively listening in conversations, giving and receiving critical feedback and public speaking.

Communication skills are the abilities you use when giving and receiving different kinds of information. Communication skills involve listening, speaking, observing and empathizing. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations, and digital communications, like email and social media.

While there are several communication skills you will use in different scenarios, there are a few ways you can be an effective communicator at work:

  • Be clear and concise.
  • Practice empathy.
  • Assert yourself.
  • Be calm and consistent.
  • Use and read body language.

(Extracted and adapted from https://www.indeed.com/career-advice/resumes-cover-letters/communication-skills)

There are several different ways we share information with one another. For example, you might use verbal communication when sharing a presentation with a group. You might use written communication when applying for a job or sending an email.

There are four main categories or communication styles including verbal, nonverbal, written and visual:

1. Verbal: Verbal communication is the use of language to transfer information through speaking or sign language. Verbal communication is important because it is efficient. Here are a few steps you can take to develop your verbal communication skills:

  • Use a strong, confident speaking voice.
  • Use active listening.
  • Avoid filler words.

2. Nonverbal: Nonverbal communication is the use of body language, gestures, and facial expressions to convey information to others. It can be used both intentionally and unintentionally. Here are a few steps you can take to develop your nonverbal communication skills:

  • Notice how your emotions feel physically.
  • Be intentional about your nonverbal communications.
  • Mimic nonverbal communications you find effective.

3. Written: Written communication is the act of writing, typing or printing symbols like letters and numbers to convey information. Here are a few steps you can take to develop your written communication skills:

  • Strive for simplicity.
  • Don’t rely on tone.
  • Take time to review your written communications.
  • Keep a file of writing you find effective or enjoyable.

4. Visual: Visual communication is the act of using photographs, art, drawings, sketches, charts, and graphs to convey information. Visuals are often used as an aid during presentations to provide helpful context alongside written and/or verbal communication. Here are a few steps you can take to develop your visual communication skills:

  • Ask others before including visuals.
  • Consider your audience.

(Extracted and adapted from https://www.indeed.com/career-advice/career-development/types-of-communication)

In an ideal world, you and all of your colleagues would communicate well at all times, without misunderstandings or conflict. Being able to deliver messages clearly and understand other people means work can be completed more effectively and to the benefit of the company as a whole. (Extracted and adapted from https://www.activia.co.uk/blog/why-is-communication-skills-training-important)

Known Associates

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This MngtFix has been mentioned in relation to a number of MngtBugs such as…
“Lack of Communication”,
“Lack of Training”,
“Loss of Customers”,
“Lack of Service Quality”,
“Lack of Communication Strategy”,
and of course “Lack of Communication Training”!

Call to action

What about you? What do you want more or less of on medium post?
Do you have other suggestions?

I would love to know more about your feedback and stories so that we can learn, share and grow together!

Check some of the previous issues https://mailchi.mp/humanmngt/previousissues

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Have a nice week and remember…
Human Managers should strive to be humans while managing and be managed as humans!

Written by

Eduardo Espinheira is a Consultant, Facilitator, Manager, Public Speaker, Creator of the Management Bugs&Fixes and the Machiavellian PM Stories

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