By definition, benchmarking is a process of measuring a company’s performance against a business considered to be the best in the industry. (1) The competitive analysis identifies your competitors and evaluates their strategies to determine their strengths and weaknesses.


Customer Relationship Management (CRM) refers to the systems and tools that track a business’s interactions with customers. (1)

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Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers.


Company strategy is the combination of all the decisions taken and actions performed by the company to accomplish business goals and secure a competitive position in the market. Assuring its communication will create the conditions to reap the benefits of its planning.

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A company strategy is the backbone of the…


Performance indicators are the critical indicators of progress toward an intended result. Performance indicators focus on strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. As Peter Drucker famously said, “What gets measured gets done.” (1)

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Organizations use performance indicators…


By definition, Business agility is the ability of a business to realize and sustain its full potential both in terms of its profits and its people. (1)

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It is the ability of an organization to rapidly adapt to market and environmental changes in productive and cost-effective ways. An extension of…


Resource overallocation is when a resource is assigned too much work to complete within the available time. (1)

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Resources are the most significant investment of any business. (2) Resources are what you need to get any work done (i.e., people, tools, and capital.) All kinds of work will always need…


By definition, the project cost is the total funds needed to complete the project. It is defined by the expenditures or monetary obligations made or estimated to be made, recorded in a project baseline. (1)

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Project Cost is always considered as one of the key components of project management. No…


By definition, project quality in project management refers to the processes and activities that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was created. (1) When the project quality is unrealistic, all hell can break loose.

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Project quality is the standards…


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Innovation is defined as the carrying out of new combinations that include the introduction of new goods, new methods of production, the opening of new markets, the conquest of new sources of supply, and the carrying out of a new organization of any industry.


Training is the process of learning the skills you need to do a particular job or activity. (1) The lack of training is defined by not having the needed knowledge, skills, or abilities turning. …

Eduardo Espinheira

Eduardo Espinheira is a Consultant, Facilitator, Manager, Public Speaker, Creator of the Management Bugs&Fixes and the Machiavellian PM Stories

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