By definition, a strategic overview allows a high-level perception of where the company is heading. Strategy is all about integrating activities and utilizing and allocating scarce resources within the organizational environment to meet the present objectives. The lack of a strategic overview will rightfully impact everything. (1)
If organizations fail…
By definition, standardization is developing, promoting standards-based, and compatible technologies and processes within a given industry. (1) When we talk about technological standardization, we focus on the normalization of the technologies adopted by organizations.
You may not even be aware of it, but we use standards every day — all…
By definition, Schedule slippage is a delay in project performance that leads to non-meeting of the initially estimated due date of the project completion. (1)
Experience tells us that schedule overrun is a common occurrence. (2) Slippage may occur when the activities' initiation on the planned start dates is delayed…
A company strategy is a long-term plan created to reach the desired future state you envision. (1)
Business is about relationships, both good and bad. Successful organizations must be constantly aware of who will help move the organization forward and hold the organization back. (2) The stakeholder’s involvement is a…
By definition, a forced solution is usually far from being ideal. (1) Sometimes, we all build solutions without putting thought into what the solution is for. It is not hard to imagine why the forced solution will end being replaced or wholly abandoned in a lot of cases.
We might…
Customer interviews are conversations with customers designed to elicit information. (1)
Customer interviews are a standard mechanism for gathering the voice of the customer. (2) They don’t have to be formal, or scary, or even very long. They’re just an opportunity for you to get a glimpse into how your…
Customer satisfaction is a measurement that determines how happy customers are with a company’s products and services. Customer satisfaction information, including surveys and ratings, can help a company improve. (1) The lack of this customer satisfaction information will sabotage your business.
When your company doesn’t have information about customer satisfaction…
By definition, benchmarking is a process of measuring a company’s performance against a business considered to be the best in the industry. (1) The competitive analysis identifies your competitors and evaluates their strategies to determine their strengths and weaknesses. …
Customer Relationship Management (CRM) refers to the systems and tools that track a business’s interactions with customers. (1)
Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers. …
Company strategy is the combination of all the decisions taken and actions performed by the company to accomplish business goals and secure a competitive position in the market. Assuring its communication will create the conditions to reap the benefits of its planning.
A company strategy is the backbone of the…
